I'm interested but still have some questions and would like to speak with a person before I order. Is that possible?
Answer :
Of course! Feel free to drop us a message with your contact details and our Sales Specialists will contact you in our working hours.
Why should I buy from CelestaPRO?
Answer :
We ship genuine, brand name products at industry-low prices. Unlike our competitors, our products ship from South Korea by the best rates, which means fast shipping, tracked packages and top-notch customer service.
Are the products authentic?
Answer :
All products are 100% authentic and are manufactured by approved and certified by KFDA (Korea Food & Drug Administration) producers, which means that all products have valid certificate and MSDS.
What are the customer service hours of operation?
Answer :
Hours of operation for live representatives are Monday - Friday 9AM - 7PM (GMT+9).After hours, please email us at info@celestalab.com and we will get back to you within one business day.
Why We dont Accept Credit Cards?/Why can’t you pay by credit card?
Answer :
Credit card companies calculate a high commission for every order paid by credit card. This amount has to be covered by the online shop. The commission they ask is about 10% of the total amount of the order. We think the commission is much too high. Most countries can make an international bank transfer for less.The same reason online shops have to deal with fraud since most fraudulent orders are credit cards. These orders are paid by using stolen credit cards and shops will send their products but will never be paid by the credit card companies or even worse, the shops will get a fine, we prefer not to incur these costs.